Overview

Be my guest, dolphin with you
The largest dolphin theme and family friendly hotel in China, guests could also have a close interaction and swim with the most adorable marine life in the Dolphin Pool - dolphin, your unforgettable memories and experience start here. Chimelong Hengqin Bay Hotel features 1,888 spacious guest rooms and suites, while offering a wide range of dining facilities, providing Chinese, Western, Japanese, and Asian Cuisines. Outside of the hotel are the stunning views of surrounded landscaping, Dolphin Pool, Outdoor Swimming Pool, Artificial Beach and Water Park, with the magnificent ocean serving as a dramatic backdrop. Aiming to create a truly enjoyable experience, the 1,000-meter Grand Canal connects the hotel to the Chimelong Ocean Kingdom, where guests could take the hotel cruise running in between.



FAQ


Check-in & Check-out

1. What is the usual check-in & check-out time?
Our check-in time starts from 15:00 while early check-in is subject to the room availability. Check-out time is 12:00 noon.
2. Can luggage be stored at the hotel whilst I travel elsewhere?
Yes, luggage store service is available at Concierge counter which is located on the right side of Lobby’s Seahorse Wing.
3. How to quickly check out?
If the bill has been settled in advance and no need the invoice service, please insert the room key into the Express Check-out box which is located at the Hotel Lobby before you leaving. While you still need to clearing fees,please go to the Check-out counter for handling.
4. Where can I get the invoice?
Invoice Counter is on the left side of the Hotel Lobby’s Seahorse Wing.
5. If I arrive at hotel earlier than check-in time, what else can I do?
No worries. If you arrive at hotel prior to check-in time (15:00), please heading to the reception to collect your room tag note and confirmation number, and finally check your bags at concierge. With your room tag note and start enjoying the day.
  • Complimentary welcome drink at Kids Wonderland
  • Unlimited access to the Water World
  • Have great fun at Indoor swimming pool
  • Exchange or buy the theme park tickets with priority admission
  • Hopping in the Dolphin Pool and enjoy the Dolphin Science Class (lunch time12:30 and dinner time 18:00). In addition, get a chance for a close interaction at Flamingo Isle
  • Club floor guests could enjoy savory snacks and soft drinks at Club Elite

Practical Hotel Guide

6. Where is the Lobby nearest restroom?
Respectively locate in the both sides of the lobby,close to the Seahorse Wing Elevator and Dolphin Wing Elevator.
7. Where can I swipe the parking card for free?
Take the parking card to the Concierge counter for the free processing.
8. How can I get to the parking lot?
Use the elevators at the hotel main entrance, the north side one can only arrive at Level One while the south one can take you straight to the B1.
9. Where can I pre-purchase the breakfast buffet tickets?
Purchase buffet tickets one day in advance could enjoy the special rate and tickets are sold at the following sites:
Ticketing Center (9:00-20:30)
Carol All Day Dining Service Counter (10:00-23:00)
Lobby Lounge (9:00-22:00)
10. Where is breakfast served?
Go left to the Seahorse Wing, the Carol All Day Dining Service Counter just next to the golden turtle, and step down to the dining restaurant.
11. How can I go to the Water World?
Ahead to the Boat Dock which is at the Seahorse Wing,walk down the stairs to the Level One, turn right and through the corridor to get to the Water World.

Parks and Tickets

12. Where can I get my room package within tickets?
Ticketing Counter locates at the Lobby’s Dolphin Wing counter and the Ticketing Center at the Group Reception is also available.
13. How can I go to the Ocean Kingdom?
There is free shuttle bus service at the Group Reception, or you can take the Cruise from Hotel to Ocean Kingdom by enjoy the hotel in-house guests’ special rate and exclusive offer for hotel residents - free for children below 1.5m and senior citizens over 65 years old, and should be accompanied by adults.
14. What is the Ocean Kingdom operation hour?
The Ocean Kingdom opens from 10:00 to 20:30 every day and subject to change at Special Days such as public holidays. In-house guests can have priority admission to the Ocean Kingdom 30 minutes in advance.
15. How can I go to the Hengqin Theatre?
Use the walking path. Go to the Seahorse Wing’s Group Reception first and walk across the ICBC, go along the Fuxiang Canal for 8 minutes, the Hengqin Theatre is just on your right.
16. How can I go to the Penguin Hotel?
Take our free shuttle bus from Hotel to Ocean Kingdom at the Group Reception, and walk to the Penguin Hotel within 2 minutes.

Transportation Information

17. How to get to the airport?
You may pre-purchase the Airport Express ticket at the Group Reception’s Ticketing Center, or use our limousine service at Concierge.
18. How can I go to the downtown?
You may choose to buy the shuttle bus ticket at our Ticketing Center,or use limousine service. Furthermore it is only a minute walking distance from the hotel to the Hengqin Bay Hotel Bus Stop and easy to take a bus.
19. What is the operation hour of the Hengqin Port shuttle bus? Where can I take the bus?
From 8:10 to 22:10 every day, the bus leaves at hourly intervals. The bus station is at the entrance of Group Reception.
20. Where can I take a taxi?
The taxi stop is at the hotel main entrance. The on-call taxi service or limousine service is also available at Concierge.
Follow us: